I have been having issues with my broadband for a while, i pay for 60mb, but i have never seen that much, at the start of lockdown i was getting about 30mb which was ok, but the past few weeks it has gotten worse with some days only getting 4mb, which isnt great when you need to be on video call. I phone EE and then sent out a BT engineer. He tested the wiring in the house and the street and then checked the connection in the cabinet. When he left i was up to 57mb which is a huge improvement.